Unibox is SkySenders unified command center for managing prospect communications across both Email and LinkedIn. Clicking into any conversation opens the dual-pane thread view, allowing you to review full conversation history, reply, forward, adjust lead categories, and manage message states seamlessly.
1. The Conversation Thread Interface
The right-hand panel displays the complete chronological conversation history:
Contact Header: Displays the contact name, linked campaign badge (e.g. "EMAIL PRODUCTION - DO NOT TOUCH"), and live Lead Category dropdown.
Sent vs. Received Cards: Outgoing campaign messages appear in white cards with delivery timestamps, while inbound prospect replies appear highlighted with received timestamps.
Multi-Channel Context: Channel icons (envelope for Email, LinkedIn badge for LinkedIn) clearly denote which platform the message arrived from.
2. Replying to Leads (ā© Reply)
Engage warm leads without ever leaving SkySenders:
Direct In-App Reply: Click the ā© Reply button at the bottom of the thread or on any individual message card.
Thread Continuity: Replies automatically preserve the email subject line (e.g. "Re: Introduction") and maintain standard quote history so prospects see a natural, ongoing thread.
Sender Account Match: SkySenders automatically dispatches the response using the exact mailbox or LinkedIn account that initiated the conversation.
3. Forwarding Conversations (āŖ Forward)
Hand off sales-ready prospects to your Account Executives (AEs) or team members:
How to Forward: Click the āŖ Forward button on the received message card.
Context Preservation: Enter your colleague's email address. SkySenders forwards the entire historical email chain, including original sender timestamps and headers.
4. Managing Lead Categories in Real-Time
Assign or update sentiment classifications directly inside the conversation:
Category Badge: Located in the top right corner of the thread (e.g. Meeting Requested, Interested, Needs More Information).
Updating Categories: Click the category dropdown to switch the stage (e.g. from "Interested" to "Meeting Requested"), or click the "X" to remove a category.
Immediate Sync: Updating a lead category immediately recalculates your campaign conversion metrics and updates your team CRM.
5. Read/Unread States & Starred Important Threads
Keep your inbox triaged and prioritize high-value opportunities:
Mark as Read / Unread: Click the envelope icon on the top action bar to toggle a thread between read and unread. Unread conversations feature bold text and a blue indicator dot.
Mark as Important (Star ā): Click the star icon on the top bar or beside any contact in the list to mark the thread as high priority. Starred conversations automatically appear in the dedicated Important folder.
Clear Important: Click the filled star icon again to unstar the thread and remove it from the Important filter.