Unibox organizes your incoming communications into four dedicated folder views to separate high-priority sales replies from operational clutter.
1. Primary Inbox
The main Inbox view aggregates active prospect responses generated by your cold outreach campaigns:
Date Grouping: Conversations are neatly categorized by recency into Today, Yesterday, and Last 7 Days.
Rich Row Indicators: Each row displays the contact email/name, message snippet, channel badge (Email or LinkedIn), AI sentiment category, associated campaign tag, and relative timestamp.
Search & Filter: Use "Search by contact..." or the filter button to locate conversations instantly by prospect name, email, or campaign.
2. Untracked Emails
Connecting mailboxes often means receiving non-campaign emails (operational alerts, newsletters, or warmup verifications). SkySenders protects your sales focus using the Untracked Emails folder:
What Lands Here: Forwarded messages, Microsoft/Google admin alerts, system notifications, and automated warmup verification emails.
Campaign Protection: Untracked emails are strictly excluded from your campaign reply rate metrics, ensuring your conversion analytics reflect genuine prospect engagement only.
3. Important Folder
A curated pipeline view for sales reps and managers:
Starred Focus: Consolidates all threads marked with a star (⭐) across months (e.g. October 2026, September 2026, August 2026).
Hover Previews: Hover over any message row to see a quick tooltip preview of the email body without opening the thread.
4. Bounced Folder
The Bounced view collects automated delivery failure notices (Mailer-Daemon, 550 User Unknown, Mailbox Full):
Diagnostic Overview: Inspect delivery failure messages to pinpoint why an address bounced.
List Health: Helps you identify outdated contact lists and verify whether a bounce was a hard failure (invalid email) or soft temporary failure.