SkySenders incorporates Smart AI Sentiment Categorization to automatically detect prospect intent, tag incoming replies, and update your conversion pipeline.
1. Supported AI Sentiment Categories
When a prospect replies to an outreach sequence, SkySenders AI evaluates the text and applies one of the following tags:
Meeting Requested: High-intent prospects proposing meeting times, requesting calendar links, or asking to schedule a demo.
Interested: Prospects expressing interest in your solution, asking for pricing, or requesting further details.
Needs More Information: Prospects asking clarifying questions, requesting portfolios, or inquiring about specific features.
Not Interested: Prospects politely declining or asking not to be contacted.
Out of Office (OOO): Automated vacation, parental leave, or conference auto-responders.
2. Impact on Campaign Analytics
Categories do not just organize your inbox—they directly drive your conversion analytics:
Positive Replies (Qualified Conversions): Replies tagged as "Interested" or "Meeting Requested" automatically populate the Positive Replies metric in your Campaign Engagement dashboard.
OOO Exclusion: When enabled in Campaign Settings, Out-of-Office responses are ignored from your response rate calculations so statistics remain pure.
3. Manual Overrides & Category Management
You can change a lead category at any point during a conversation by clicking the category badge dropdown in the thread header. Custom categories and automated tagging rules can also be customized under Workspace → Delivery Control → Reply Categorization.