Learn how Unibox centralizes conversations across mailboxes and LinkedIn, how Smart AI Categorization tags replies, and how to handle Out of Office (OOO) auto-responders.
1. What is Unibox and how does it aggregate conversations?
Unibox is SkySenders' unified communication command center. Instead of requiring reps to log into dozens of individual Google Workspace accounts, Outlook inboxes, or LinkedIn profiles, Unibox aggregates all replies in real time. It links each message to its parent campaign, sequence step, and contact history, giving sales reps full context before replying.
2. How does Smart AI Categorization classify lead intent?
When an incoming message arrives, SkySenders' natural language model analyzes the prospect's intent and automatically categorizes the conversation into:
Positive / Interested: The lead wants more information or requests a demo.
Meeting Booked: The lead agreed to a meeting or clicked a scheduling link.
Out of Office (OOO): Automated vacation or away responses.
Not Interested: The lead declined the proposition.
Wrong Person: The lead referred you to a different decision maker.
3. How does SkySenders handle Out of Office (OOO) replies?
In traditional outreach tools, an OOO auto-reply counts as a response and stops the sequence prematurely. SkySenders solves this with intelligent controls:
Ignore OOO Reply: When
ignore_ooo_category_replyis enabled, OOO auto-replies do NOT mark the contact as replied, keeping the sequence intact.Delayed Reactivation: Using
delay_reactivation_ooo_contact, SkySenders automatically pauses the lead for a set number of days (e.g. 7 or 14 days) and resumes outreach once the prospect is back in office.
4. Can I send replies directly from Unibox?
Yes. You can compose and dispatch in-thread email replies directly from Unibox using the exact mailbox that initiated outreach. You can also send LinkedIn direct messages, attach files, forward emails to colleagues, or mark threads as completed—all within Unibox.